IT Support
Here at Goldfield we make IT simple, just like our support packages. We don’t confuse you with hundreds of options, we work with you to find a plan that suites you and your business. All our services are flexible so you can decide the plan which suites your needs and your budget. Because we build bespoke support packages for each individual company, whether you’re an SME or a large corporate you can be assured that you are getting the very best support package that you need.
We have listed below the different forms of support that you can choose from:
Pay-as-you-go*
No contract and no ties. IT support when you need it. Onsite, telephone or in-house are all charged at the normal hourly rate. If this is of interest to you please call us to find out more about our Pay-as-you-go support package.
*Subject to audit
Server Monitoring*
We can monitor your server/s using a unique software program which sends information reports to us every 15 minutes 24/7 (broadband connection required). Help tackle issues before they arise and cause bigger problems. Any work required would be quoted for and carried out with your prior permission.
Contractual Support*
These packages offer various levels of support from remote/telephone to onsite all-inclusive.
- Guaranteed priority response
- 4/8hr call out if required
- Unlimited telephone support including remote sites/users
- Proactive and reactive support
- Remote network /server administration
- Daily preventative maintenance
- Remote support to clients PC’s
- No hourly charge/call out for maintenance work
- Discounted hourly rate for non-maintenance work
- Facility to add/remove equipment during the contract
If this is of any interest, please call us to find out more about our contractual support packages.
We believe that finding the right IT provider is key to making your business run the way that you want it too.
Here at Goldfield we have the ability to adapt our services to any sector and any business.
